Terms of Service

Last updated: January 4, 2026

            Summary: By using MenuSpy, you agree to use the service responsibly, provide accurate information, and respect our intellectual property. We provide the service "as is" and are not liable for business decisions made based on our data.
        

1. Acceptance of Terms

By accessing or using MenuSpy ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, including visitors, registered users, and paying subscribers.

2. Description of Service

MenuSpy is a software-as-a-service (SaaS) platform that provides:

Automated competitor discovery and tracking for restaurants
Menu and pricing data extraction from publicly available sources
AI-powered pricing analysis and insights
Demand forecasting based on events, weather, and patterns
Customer review analysis and sentiment tracking
AI chat assistant for querying your data

3. User Accounts

Account Creation

You must provide accurate and complete information when creating an account
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to create an account
One person or entity may not maintain multiple free accounts

Account Responsibilities

You are responsible for all activity that occurs under your account
You must notify us immediately of any unauthorized access
You may not share your account with others

4. Acceptable Use

You agree to use MenuSpy only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service to harm, threaten, or harass others
Attempt to access data belonging to other users
Interfere with or disrupt the Service or its infrastructure
Use automated systems (bots, scrapers) to access the Service beyond normal use
Reverse engineer, decompile, or attempt to extract source code
Resell, redistribute, or sublicense access to the Service
Use the Service for any illegal competitive practices
Upload malicious code or attempt to compromise security

5. Data and Content

Your Data

You retain ownership of data you provide (your menu, restaurant details)
You grant us license to use your data to provide and improve the Service
You are responsible for the accuracy of data you provide

Competitor Data

MenuSpy collects publicly available information about competitor restaurants
This includes data from public websites, Google Places, and public reviews
We do not access private systems or password-protected information
Competitor data is provided for informational purposes only

Data Accuracy

We strive for accuracy but cannot guarantee all data is current or complete
Menu extraction uses AI which may occasionally produce errors
You should verify critical information before making business decisions

6. Intellectual Property

Our Property

MenuSpy, including its software, design, features, documentation, and trademarks, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our intellectual property without permission.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without compensation or attribution.

7. Payment and Billing

Pricing

Pricing is customized based on your restaurant's needs
Contact us for a personalized quote
Prices may change with 30 days notice

Paid Plans

Paid plans are billed monthly or annually as agreed
Payments are processed securely through Stripe
You authorize recurring charges for subscription plans

Refunds

Subscription fees are generally non-refundable
We may offer refunds at our discretion for service issues
Contact us within 14 days for refund requests

Cancellation

You may cancel your subscription at any time
Access continues until the end of your billing period
No partial refunds for unused time

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We do not warrant that:

The Service will be uninterrupted or error-free
Data will be completely accurate or current
The Service will meet your specific requirements
Results from using the Service will be accurate or reliable

MenuSpy provides data and insights as tools for decision-making. We do not guarantee specific business outcomes such as revenue increases or cost reductions.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MENUSPY SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Business decisions made based on data from the Service
Damages exceeding the amount you paid us in the past 12 months

10. Indemnification

You agree to indemnify and hold harmless MenuSpy and its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights

11. Termination

By You

You may terminate your account at any time by contacting us or using account settings.

By Us

We may suspend or terminate your account if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay for paid services
Abuse the Service or its infrastructure

Effect of Termination

Your right to access the Service ends immediately
We may delete your data after a reasonable period
Sections on liability, indemnification, and disputes survive termination

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may bring claims in small claims court if eligible.

14. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MenuSpy
Severability: If any provision is found unenforceable, the remaining provisions continue in effect
No Waiver: Failure to enforce any right does not waive that right
Assignment: You may not assign your rights under these Terms without our consent

15. Contact

Questions about these Terms? Contact us:

Website: menuspy.ai