Question 1

How do I get started?

Accepted Answer

Start free — no card. Tell us your restaurant's name and address, and we'll find your three closest competitors automatically. You'll see their menu prices inside a few minutes.

Question 2

How long does the first scan take?

Accepted Answer

Usually under five minutes. We pull your competitors' public menus and put the prices next to yours.

Question 3

Do I need to connect my POS?

Accepted Answer

No. MenuSpy works without any integration. POS integrations are on the roadmap.

Question 4

Can I add more than one restaurant?

Accepted Answer

Yes, on Basic ($49/mo) and Pro ($99/mo). Free is one location.

Question 5

What do I actually see after I sign up?

Accepted Answer

A side-by-side view of your menu items and what competitors charge for the same thing. That's the product.

Question 6

Is there a contract?

Accepted Answer

No. Month to month. Cancel anytime in Settings.

Question 7

Where does competitor data come from?

Accepted Answer

Public restaurant menus — the same pages Google Maps links to. We scan them regularly and keep the results fresh.

Question 8

How fresh is the data?

Accepted Answer

Most competitor menus update every few days. If we can't reach a menu for a while, we'll mark it stale in the app.

Question 9

What if a competitor's menu is wrong or missing?

Accepted Answer

Click "Report" on any item and we'll re-scan. If a competitor isn't in the list, you can add them manually.

Question 10

How accurate is item matching?

Accepted Answer

We match by item name and description. It's good, not perfect. You can confirm or correct matches in the app.

Question 11

Do you scrape delivery apps like DoorDash or Uber Eats?

Accepted Answer

We use publicly available menus. Some delivery-app prices include markup, so we focus on the restaurant's own menu where possible.

Question 12

What happens if a competitor closes?

Accepted Answer

We'll stop scanning and mark them inactive. Swap in another competitor any time.

Question 13

How much does MenuSpy cost?

Accepted Answer

Free — one location, limited competitors. Basic — $49/mo, more competitors and menu tracking. Pro — $99/mo, full features. See the pricing page for exact limits.

Question 14

Is there a free trial on paid plans?

Accepted Answer

You can use Free as long as you like. When you want more, upgrade.

Question 15

Do you offer discounts for annual billing?

Accepted Answer

Yes — annual saves you two months. Pick annual at checkout.

Question 16

What payment methods do you accept?

Accepted Answer

Credit card via Stripe. That's it right now.

Question 17

What happens if I cancel?

Accepted Answer

You keep access through the end of your billing period. After that, your data stays read-only for 30 days in case you come back.

Question 18

What integrations do you have today?

Accepted Answer

None yet. MenuSpy works as a standalone tool. We're prioritizing POS integrations based on what paying customers need most.

Question 19

Do you have an API?

Accepted Answer

Not publicly, yet. If you have a specific use case, email us and we'll tell you what's possible.

Question 20

Do you export data?

Accepted Answer

Yes — CSV export from the dashboard. Pro plan.

Question 21

How do I change my password?

Accepted Answer

Settings → Account → Change password.

Question 22

Can I add team members?

Accepted Answer

Pro plan supports multiple users per restaurant.

Question 23

How do I cancel?

Accepted Answer

Settings → Billing → Cancel. You keep access through your billing period.

Question 24

How do I delete my account?

Accepted Answer

Email us and we'll remove your data within 30 days.

Question 25

Who do I contact for help?

Accepted Answer

contact@menuspy.ai — a human reads every one.